FAQs

WHY NV CANDLE CO CANDLES?

Northern NV Candle Co. creates all natural soy candles with amazing fragrances. Our mission is to provide our customers with the highest quality products and an unmatched, superior customer experience. 

Every candle is handmade with 100% natural soy wax, hand poured in small batches, use phthalate-free fragrance oils and eco-friendly wooden or 100% cotton wicks. Each scent has been tried and tested to ensure that the product you receive is of the highest quality.

Handmade & Poured - 100% Soy Wax - Eco-Friendly Wicks - Paraffin-Free - Phthalate-Free Fragrance Oil - Vegan Friendly

 

WHY SOY WAX?

There are many reasons why we use soy wax. Here are a few:

• We only use American grown soy for our candles.
• Soy wax is derived from soybeans. Soy wax is natural, non-toxic and contains nothing artificial. It is a much better alternative to paraffin wax, which is derived from petroleum.
• It produces a cleaner burn. Being a vegetable-based wax, soy wax does not give off any harmful by-products. (Unlike paraffin wax that gives off black soot when burned).
• It has a lower melting point making for a longer burn time. (This means your candle lasts longer).
• It is environmentally friendly (100% biodegradable and a renewable resource).

HOW LONG WILL MY CANDLE BURN FOR?

It depends on how long you burn the candle each time. You can expect your candle to burn for 40+ hours (Remember to trim your wick and make sure you allow the wax to melt over the entire top, but do not exceed 4 hours. This allows your candle to last longer and burn evenly).


HOW FRAGRANT ARE THEY?

We use premium quality, phthalate-free fragrance oils. Burning your candle in a smaller space like a bedroom or office will result in a stronger scent. When burning your candle in a larger space (400-500 square feet) like a kitchen, living room, etc. the scent will fill the room nicely.

 

CAN I REUSE THE JAR ONCE I BURN THROUGH MY CANDLE?

Yes!

•To clean : Take an old spoon and scoop out the remaining wax and wick base. I like to do this when the wax is still warm, it makes it easier.
•Once all the leftover wax is cleaned out, pour the wax into the TRASH! - DO NOT POUR DOWN THE DRAIN!
• The ceramic tumbler is now pretty clean and you are ready to wash your jar with warm soapy water.
• Now you have a clean ceramic jar that can be reused for just about anything! I reuse mine to plant succulents!

 

HOW LONG BEFORE MY ORDER SHIPS?

• Your order will be shipped within 1-3 business days. Please allow for extra time during holiday seasons.

 

WILL I GET TRACKING INFORMATION?

Yes, tracking information is provided in your confirmation email. 

 

DO YOU SHIP TO PO BOXES?

•Yes, we do ship to PO boxes.

 

TRACKING SAYS MY PACK WAS DELIVERED, BUT I NEVER RECEIVED IT. WHAT DO I DO?

•When you receive notification that your package has been delivered, but you don't have it, your package may have been marked as "delivered" by mistake. Your package may arrive three to five business days after the package was marked delivered. If you do not receive your package five business days after being marked delivered, please email us at info@northernnvcandleco.com and we'll get the issue resolved!

DO YOU OFFER INTERNATIONAL SHIPPING?

•For international orders, shipping is calculated at checkout. Please note any extra duties or fees that incur are the responsibility of the receiver.

DO YOU WHOLESALE YOUR PRODUCTS?

•Yes, please email us at info@northernnvcandleco.com for any questions regarding wholesale.

DO YOU OFFER CUSTOM CANDLES?

•Yes, please email us at support@shoprebelcandles.com for any questions regarding custom candle orders.